GENERAL INFORMATION

The following terms and conditions are applicable for shopping on www.noroejewellery.com which is owned and operated by:

Norø ApS
CVR: 37750875
Alpinavej 4
DK-8660 Skanderborg

When placing an order you automatically accept our terms and conditions. Please be aware that each piece of norø jewellery is handcrafted and has it’s own unique look and expression. Therefore we cannot guarantee that the product you order will look exactely the same as the product you see in our web shop. If you have any special requests please leave us a comment when ordering.

 

PAYMENT
We accept the following credit cards for payment: Visa, Mastercard, American Express.
Your credit card will not be charged until your order leaves our warehouse. You will receive an order confirmation by email after placing your order. If any items are out of stock, you will be informed by email.

All prices are in DKK incl. 25% Danish VAT.

 

DELIVERY

Orders on-stock are shipped from our warehouse within 2-3 business days.

! FREE SHIPPING IN DENMARK ON ALL ORDERS ABOVE 700 DKK !

For orders less than 700 DKK the following shipping rates are valid:

Denmark: 34 DKK

Shipping rates in Europe:

- Belgium, Luxembourg, Netherlands: 89 DKK

- Germany: 85 DKK

- Austria, Czech Republic, Poland: 99 DKK

- Sweden: 105 DKK

- United Kingdom: 95 DKK

- Finland, France: 109 DKK

- Italy, Ireland: 119 DKK

- Slovakia, Bulgaria, Croatia, Hungary, Latvia, Lithuania, Portugal, Slovenia, Spain:  139 DKK

- Romania: 159 DKK

- Norway: 164 DKK

- Iceland: 184 DKK

If you would like to order our jewellery from a country not listed above please contact us at contact@noroejewellery.com.

Shipping prices (including free shipping) are for parcels < 1 kg and with a maximum size of 35x35 cm.

Please remember to pick up your parcel! If the parcel is not picked up by the customer and any kind of fee is added the customer will be charged all costs and expenses associated with the return-shipment.

Norø ApS will not be held responsible for any delays which are beyond our reasonable control.

 

RETURN POLICY

You have 14 days right of cancellation on the products calculated from the day you receive the products. We recommend you to notify us on

contact@noroejewellery.com.

For all items you wish to return, please enclose a copy of the invoice. Return shipping costs will be at your expense.

You can use our standard right of cancellation-sheet, which you received together with your invoice.

For full refund including the originally shipping costs you must return the product no later then 14 days after the end of the right of cancellation-period. This gives you a total of 28 days to return the product.

Goods should be returned in their original packing and they are to be unused other then for the purpose of trying it on for fit. Please beware that you can lose your purchase amount completely or partially if the product’s value is reduced. This will happen if you have been handling the jewellery in a way that decreases it’s value or if the jewellery have been damaged while you were responsible for it.

Please return to:

Norø ApS
Alpinavej 4,

DK-8660 Skanderborg

Please make sure the jewellery are safely packed when you return it, as you are responsible for the jewellery until we receive them.

We do not receive parcels sent cash on delivery.

Once we have received the goods and accepted the return, the amount will be transferred to your account. We will return the amount to the credit card on which the goods where purchased. Refunds for returned goods will be made as soon as possible.

Please contact contact@noroejewellery.com if you have any further questions regarding returning goods.

If you wish to exchange the item for a different one, we suggest you return it as described above and place a new order separately.

Norø ApS will not accept exchanges or refunds during sale or promotional offers.

WARRANTY
Norø ApS grants a two-year warranty on all our products but differs between production errors, breaches and wear and tear. Norø ApS will cover production errors and breaches such as items that break loose or a ring/necklace that breaks in the joints. However, if breaches are due to maltreatment of the goods our warranty does not cover. Wear and tear means that the product has been used over a long period of time and is therefore not covered by norø ApS’ warranty. Examples include but are not limited to: surface scratches, changes in character of gold plating and surface wear.