It is important for us to ensure that your personal information is protected when using our services. 

Our policy will be updated continuously so please stay updated with our privacy policy when using our website.

The personal data we collect and the reason behind it:

We will only collect the personal date you are submitting to us when filling out details you take an active part in. The personal data collected by us may include; your name, your billing/delivery address, your e-mail address, your phone number, your social media account name, your payment information, and information from where you are signing in to our newsletter or making a purchase. 

Your personal data is collected in one or several of below cases:

- When you are active or shop online at

- When you create an account at

- When you sign up for our newsletter

- When you participate in one of our competitions

- When you complete a transaction in our web shop

- When you interact with us on social medias

For example we may use your personal data to manage your account and to process your order on Furthermore we use data to give you an update on your orders or returns. If you have signed up to receive our newsletter we will use your personal data to provide you with relevant marketing offers and special events.

The services we use in relation to your personal data:

The personal information we store will not be sold or used for any purpose other than to make sure that you will get the best possible service during your visit on our website. We cooperate with different companies in order to fulfill your order and give you the best possible service and experience on our web site. These companies process data solely on our behalf and may not use personal data for their own purposes. We only cooperate with data processors within EU or within countries which provide the same level of protection.

Our web shop is hosted by Shopify Inc and we use Mailchimp to help us manage our newsletters. Shipping our parcels is handled by support from and GLS. Please see these companies' privacy policies for more details.


If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). For safety reasons we do not save credit card or other payment information. We use Stripe as payment provider and you can see their privacy policy for further details.

If you do not wish to inform us the required informations in order to complete a purchase at you will unfortunately not be able to buy the products in our web shop.

Marketing material:

We only use your personal data to send marketing material if you prior have given your explicit consent. You can always unsubscribe from our newsletter and there is a link to do so in every newsletter.

How long do we keep your data:

All personal data (except your email address if you have given your consent to receive our newsletter) will be deleted after 5 years except if there is still an active customer relationship.

Your rights:

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability). 

Amend of data etc:

If you have created an account in relation to a purchase at  you will always be able to sign in to your account to see which information we have registered. 

If you want us to update, amend or delete the personal data we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you are always welcome to contact us at or write to us at the following address:

Norø ApS, Alpinavej 4, 8660 Skanderborg, Denmark


If you wish to appeal against the processing of your personal data, please contact us by e-mail or letter as indicated above. You may also contact the Danish Data Protection Agency (Borgergade 28, 5. , 1300 Copenhagen K, Denmark).